Monkey Kode Agency

We are the coding sidekick every agency needs.

Maintenance Plans

Terms and Conditions

Terms & Conditions

  • Website maintenance services by Monkey Kode are annual (12 month) agreements.
  • Payment Methods
    • Fees may be paid with credit card, Paypal, Stripe, check, or bank wire-transfer.
  • Website maintenance fees will be charged to the clients credit card on file on the day client subscribes to plan.
  • Website maintenance Fees can be prorated per client’s request.
  • Termination of this agreement by the client.
    • Clients may terminate this agreement at any time with 30 days written notice, additional fees may apply for early termination.
    • A fee of $150 will be charged to the clients account for terminating this agreement between the 1st month and the 6th month of the agreement term.
    • A fee of $150 will be charged to the clients account for terminating this agreement between the 6th month and the 12th month of the agreement term.
    • After the initial 12 months, the client may terminate this agreement without paying any additional fees with 30 days written notice.
  • Monkey Kode may terminate this agreement at anytime with written notice to the client.
  • An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges.
  • An administrative fee of $30 will be charged for returned checks.
  • There are absolutely no refunds for any fees related to website maintenance services.
  • When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos.
  • Minor updates are limited to 5 incidents per week depending on availability. More minor updates may be able to be completed each week depending on the Monkey Kode master project schedule. The client may submit a support ticket to find out if more updates may be allowed in a given week.
  • Unused hours on any given month do not roll-over for any website maintenance plan services.
  • “Update turnaround time” is based on standard minor updates and type of plan. Some plans have quicker response times than others. Advanced programming may result in longer turnaround times.
  • Urgent and/or Rush updates, modifications, or edits will be completed within 24-72 hours hours. Monkey Kode hours are 9am-6pm Monday through Friday and weekend requests are accepted at a per request basis with an additional fee.
  • All plan excess hours are charged at a discounted rate of 50% of agency rate. Current agency rate is available via any Monkey Kode representative.